Technical Support Specialist

3 weeks ago


Berkeley, California, United States Ricoh Full time
Job Description

We are seeking a skilled Technical Support Specialist to join our team. This role is responsible for providing technical support and maintenance services to our customers.

Key Responsibilities:
  • Providing Technical Support: Respond to customer inquiries and provide technical assistance via phone, email, or in-person.
  • Maintenance Services: Perform routine maintenance tasks, such as checking equipment, replacing parts, and conducting repairs.
  • Troubleshooting: Identify and resolve technical issues with company products and systems.
Requirements:
  • Education and Experience: Typically requires a high school diploma or equivalent, plus 2+ years of related experience in a technical support role.
  • Skills and Qualifications: Strong working knowledge of electro-mechanical devices, electrical circuitry, electronics, and digital competency; excellent communication and interpersonal skills; ability to read and comprehend written technical information.
Benefits:
  • Competitive Salary: $60,000 - $80,000 per year, depending on location and experience.
  • Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.

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