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Business Research Analyst
2 months ago
Become a vital member of the transformative team at City of Hope, where we are dedicated to making a significant impact in the battle against cancer, diabetes, and other critical health challenges.
City of Hope's expanding national network encompasses its Los Angeles campus, a variety of clinical care sites throughout Southern California, a newly established cancer center in Orange County, California, and treatment facilities located in multiple major cities.
Our committed and empathetic workforce is united by a shared mission:To deliver the cures of tomorrow to those in need today.
This is a Fully Remote Opportunity within the United States. Must be willing to work Pacific Hours.
As a successful candidate, you will:
This role reports to the Manager of Sponsored Research Systems and will routinely assess and evaluate Research Operations business processes, workflow methodologies, and job responsibilities to provide insights and recommendations for enhancements.
Engage in related initiatives to formulate business cases during project initiation and maintenance, identify business requirements, and develop functional specifications and prototypes for system design. You will also create testing validation criteria for system evaluations and assist in change management strategies to facilitate the adoption of new systems or modifications throughout the project lifecycle.
Collaborate with various stakeholder groups, including the Office of Sponsored Research (OSR), Clinical Trial Support Services (CTSS), Research Business Operations, Office of Foundation Relations (OFR), Office of Technology Licensing (OTL), Corporate Finance, and Information Technology Services (ITS).
Be responsible for comprehending research-related data and its flow between systems such as InfoEd Pre-Award Grant System, PeopleSoft HCM and FSCM, Grants Portal, ecrt Time and Effort, and iRIS. Additionally, ensure data quality control across the various research-related systems.
Business Process and System Analysis
Understand and monitor sponsored research business and system processes and how they are defined among various stakeholders.
Gain insight into sponsored research system configurations and troubleshoot system issues, including configurations for InfoEd, PeopleSoft, and ecrt.
Elicit requirements through interviews, document analysis, user groups, surveys, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis for sponsored research systems.
Proactively communicate and collaborate with stakeholders at all levels to analyze information needs and functional requirements, delivering the following as necessary: Business Case Analysis; Business Process Documentation/Workflow Diagrams; Functional Requirements/Business Requirements Documentation; Functional Specifications; Use Cases; mock-ups of GUI Screens and Interface designs.
Understand the available solution options, guide project stakeholders, prioritize options based on merits, and recommend the most suitable choice.
Submit helpdesk tickets related to research systems.Be responsible for following up on ticket submissions and partner with ITS to ensure patches and fixes have been adequately tested before installation in the production environment.
Ensure that the interests of InfoEd, ecrt, and PeopleSoft system research users are communicated to other project stakeholders.Identify all systems, processes, and users impacted by the business problem and/or the solution involved in the use of InfoEd, PeopleSoft, and ecrt.
Collaborate with developers and subject matter experts to analyze trade-offs between usability and performance needs.System and Sponsored Research Administration
Act as the primary point of contact to troubleshoot and resolve system issues with stakeholders.
Serve as the liaison between business units, technology teams, and support teams.
Coordinate, design, facilitate, and deliver training sessions for research system users.
Maintain sponsored research system business configurations, including security and department tables.
Possess an understanding of PeopleSoft chart-fields and GL and Project Costing business units.
Prioritize production issues, enhancements, and projects among teams.
Monitor routing and workflow to ensure proposals and awards progress appropriately through InfoEd.
Collaborate with other members of the RADM team to support institutional grant-related reporting needs.
Process sub-award contracts for OSR through the contract management process.
Process grant awards for OSR through the contract management process.
Assist in the setup and modifications of grant awards.
Sponsored Research Data Quality
Perform data entry and system processing for grant data.
Maintain the institutional record for proposed grants, ensuring accuracy and integrity of pre-award related grant data in the InfoEd application.
Develop and maintain data quality control reports related to grant data.Perform other related duties as assigned or requested.
Your qualifications should include:
A Bachelor's Degree in Business Administration, Computer Science, or a relevant field is preferred.
Relevant experience may substitute for minimum educational requirements.
3 to 5 years of experience as a system support analyst and process improvement or change management business analyst in a non-profit organization is preferred.
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.To learn more about our Comprehensive Benefits, please CLICK HERE.
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