Customer Service Engineer

3 weeks ago


MagstattleBas, Grand Est, United States IT Concepts Full time
Job Description

IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met and exceeded.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and in-person
  • Diagnose and resolve technical issues with computer systems and equipment
  • Install, maintain, and troubleshoot computer systems and equipment
  • Assist in the setup and maintenance of user accounts and software applications
  • Monitor and report on technical issues and trends

Requirements:

  • Bachelor's degree in Computer Science, Electronics Engineering, or related field
  • 2+ years of relevant experience in technical support or system administration
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

About IT Concepts:

IT Concepts is a leading provider of IT services and solutions. We are committed to delivering exceptional service and support to our customers, and we are seeking a talented and motivated individual to join our team.

How to Apply:

To apply for this position, please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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