Customer Service Engineer
3 weeks ago
IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met and exceeded.
Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person
- Diagnose and resolve technical issues with computer systems and equipment
- Install, maintain, and troubleshoot computer systems and equipment
- Assist in the setup and maintenance of user accounts and software applications
- Monitor and report on technical issues and trends
Requirements:
- Bachelor's degree in Computer Science, Electronics Engineering, or related field
- 2+ years of relevant experience in technical support or system administration
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
About IT Concepts:
IT Concepts is a leading provider of IT services and solutions. We are committed to delivering exceptional service and support to our customers, and we are seeking a talented and motivated individual to join our team.
How to Apply:
To apply for this position, please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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