Customer Service Representative

4 weeks ago


Taylorville, Illinois, United States Drive Line Service Full time
Job Description

Earn $15/hour

The Field Support Agent is responsible for taking inbound calls to assist merchandisers in the field or store managers with any issues that may arise.

Key Responsibilities:
  • Answer inbound phone calls, enter the calls into the system, correctly code each call, and enter comments detailing the issue and the direction you provided
  • Check and share tracking information for reps who have not received components yet
  • Order components for reps who need them
  • Make outbound calls for clients to stores requesting data
  • Occasionally review photos for Account Executives and enter accurate data on spreadsheets for each store
  • Provide accurate mapping details, including but not limited to adding fixtures to a store layout, correcting the sizes of a fixture within a store layout, or verifying that a store has the correct number of fixtures in a line
  • Correct client issue logs, investigate what the issue is, follow up with Driveline managers on the issue, and close the issue in the system
  • Other duties as assigned
Requirements:
  • Strong knowledge of Microsoft Office including Outlook, Excel, Word, and web-based reporting
  • Ability to operate a multi-line phone system including answering, listening, and recording data simultaneously
  • Strong written and verbal communication
  • Ability to work as a team member to provide excellent client/customer satisfaction
  • Ability to accept change with flexibility
Education & Experience Requirements:
  • High School Diploma or equivalent required
  • Some call center or customer service experience is preferred, but not required


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