Field Support Agent

3 days ago


Taylorville, Illinois, United States Drive Line Service Full time
Job Description

Earn a competitive hourly rate as a Field Support Agent with Drive Line Service.

The Field Support Agent is responsible for providing exceptional customer service to merchandisers in the field and store managers, resolving issues efficiently, and ensuring a positive experience for clients.

Key Responsibilities
  • Answer inbound phone calls, accurately code each call, and enter comments detailing the issue and the direction provided
  • Check and share tracking information for reps who have not received components yet
  • Order components for reps who need them
  • Make outbound calls for clients to stores requesting data
  • Occasionally review photos for Account Executives and enter accurate data on spreadsheets for each store
  • Provide accurate mapping details, including adding fixtures to a store layout, correcting fixture sizes, or verifying fixture counts
  • Correct client issue logs, investigate issues, follow up with Driveline managers, and close issues in the system
Requirements
  • Strong knowledge of Microsoft Office, including Outlook, Excel, Word, and web-based reporting
  • Ability to operate a multi-line phone system, answering, listening, and recording data simultaneously
  • Strong written and verbal communication skills
  • Ability to work as a team member to provide excellent client/customer satisfaction
  • Ability to accept change with flexibility
Education & Experience Requirements
  • High School Diploma or equivalent required
  • Some call center or customer service experience is preferred, but not required


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