Customer Service Representative I

4 weeks ago


Fort Worth, Texas, United States PennyMac Full time

pbPennymac Career Opportunity/b/ppPennymac is a leading mortgage lender seeking a skilled Customer Service Representative I to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through polite and informative phone interactions in an inbound high volume call center environment./ppbKey Responsibilities:/b/pulliProvide account information to customers including, but not limited to, inquiries regarding loan payments, escrow, taxes, payoffs, and loan documents/liliConduct research to resolve and respond to customer inquiries accurately/liliInteract cross-departmentally to resolve customer requests, including escalations/liliPerform other related duties as assigned/li/ulpbRequirements:/b/pulliDemonstrate patience, kindness, and understanding for customers during all interactions/liliEasily navigate multiple screens, find relevant data, and communicate clearly to customers/liliComputer proficiency, including Word and Excel/liliDeliver timely and accurate information in a fast-paced environment/liliCritically think with strong negotiation and problem-solving skills, mathematical aptitude, and sound judgment/li/ulpbWhy Work at Pennymac?/b/ppPennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected, and supported./ppbBenefits:/b/pulliComprehensive Medical, Dental, and Vision/liliPaid Time Off Programs including vacation, holidays, illness, and parental leave/liliWellness Programs, Employee Recognition Programs, and onsite gyms and cafe-style dining (select locations)/liliRetirement benefits, life insurance, 401k match, and tuition reimbursement/li/ulpbCompensation:/b/ppIndividual salary may vary based on multiple factors including specific role, geographic location/market data, and skills and experience as defined below:/pulliLower in range - Building skills and experience in the role/liliMid-range - Experience and skills align with proficiency in the role/liliHigher in range - Experience and skills add value above typical requirements of the role/li/ulpbSalary Range:/b $36,000 - $45,000/p



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