Service Writer/Shop Foreman
4 weeks ago
North Central Utility is seeking a highly motivated and experienced Service Writer/Shop Foreman to join our team. As a key member of our service department, you will be responsible for ensuring seamless communication between our customers, service technicians, and parts department.
Key Responsibilities:
- Assist the service manager in department operations and oversee service technicians
- Manage all shop repair orders and assist in staff training using industry best practices
- Liaise between parts, sales, and service as needed
- Educate customers on NCU services and identify opportunities for upselling
- Estimate and quote repairs, and motivate and lead the team through excellence and work ethic
- Promote and build relationships with team members and customers
- Initiate and process invoices, and promote a safety-first workplace
Requirements:
- High school diploma or equivalent preferred
- Previous experience in a related field required, with leadership experience and forklift experience preferred
- Strong mechanical aptitude, computer skills, and ability to meet physical demands of the position
Benefits:
- Competitive salary and bonus potential
- Regular schedules with no nights or weekends
- Medical, dental, and vision benefits
- 401(k) and profit sharing
- Training, support, and ongoing career development opportunities
Driving Requirements:
- Driving is a duty of this job
- Driver's License required
Job Type: Full-time
Schedule: Day shift, Monday - Friday, no weekends
Education: High school diploma or equivalent preferred
Experience: Previous experience in a related field required, with leadership experience and forklift experience preferred
Supervisory Responsibilities: Yes
Pay: Based on experience
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