Service Writer/Shop Foreman

4 weeks ago


Waukesha, Wisconsin, United States North Central Utility Full time
Job Overview

North Central Utility is seeking a highly motivated and experienced Service Writer/Shop Foreman to join our team. As a key member of our service department, you will be responsible for ensuring seamless communication between our customers, service technicians, and parts department.

Key Responsibilities:

  • Assist the service manager in department operations and oversee service technicians
  • Manage all shop repair orders and assist in staff training using industry best practices
  • Liaise between parts, sales, and service as needed
  • Educate customers on NCU services and identify opportunities for upselling
  • Estimate and quote repairs, and motivate and lead the team through excellence and work ethic
  • Promote and build relationships with team members and customers
  • Initiate and process invoices, and promote a safety-first workplace

Requirements:

  • High school diploma or equivalent preferred
  • Previous experience in a related field required, with leadership experience and forklift experience preferred
  • Strong mechanical aptitude, computer skills, and ability to meet physical demands of the position

Benefits:

  • Competitive salary and bonus potential
  • Regular schedules with no nights or weekends
  • Medical, dental, and vision benefits
  • 401(k) and profit sharing
  • Training, support, and ongoing career development opportunities

Driving Requirements:

  • Driving is a duty of this job
  • Driver's License required

Job Type: Full-time

Schedule: Day shift, Monday - Friday, no weekends

Education: High school diploma or equivalent preferred

Experience: Previous experience in a related field required, with leadership experience and forklift experience preferred

Supervisory Responsibilities: Yes

Pay: Based on experience



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