System Support Specialist

4 days ago


Norfolk, Virginia, United States DLH Corporation Full time
About Us

DLH Corporation is a leading provider of innovative solutions for federal programs, delivering improved health and national security readiness through science research and development, systems engineering and integration, and digital transformation.

Our experts in public health, performance evaluation, and health operations leverage advanced tools, including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, to solve complex problems faced by civilian and military customers.

With over 3,200 employees dedicated to the idea that "Your Mission is Our Passion," DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Responsibilities

Provide technical support for Enhanced Distance Support environment, offering Tactical Networks Remote Assistance (TNRA) to the US Naval fleet.

Familiarity with CANES software versions 1-4 on both SIPR and NIPR enclaves is required.
Respond to TACNET Trouble tickets remotely, perform high-level server troubleshooting, and maintain Chat communications with ship's force.
Submit a Daily Status Report to TACNET supervisors.
Qualifications

Education:
High School diploma or GED is required.

Individuals should be working towards relevant vendor/platform-specific certification, such as Microsoft role-based certifications, Red Hat Certification Program, CISCO Certified Network Professional, or Oracle Certified Professional.
Specific Education:
Cybersecurity Work Force (CSWF) qualification within 9 months is desired.

Experience:
One (1) year of experience providing troubleshooting assistance and problem resolution for computer systems in various environments is necessary.

Support includes assistance and resolution provided for personal computers, mini/mainframe computers, client-servers, Local Area Networks (LANs), Wide Area Networks (WANs), and web pages.

Specific
Experience:
One (1) year of technical experience in support of TACNET, or other Navy C4I systems, is required.

Benefits

DLH Corporation offers a comprehensive benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services, and more.

We encourage our employees to save for their future through our 401(k) Retirement Plan, which includes a matching component.

DLH is dedicated to your career development, providing training to drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.


EEO
Women, minorities, individuals with disabilities, and Veterans are encouraged to apply. DLH Corporation is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

DLH will provide a reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.

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