Disability Insurance Program Representative

2 weeks ago


San Francisco, California, United States Employment Development Department Full time
Job Description and Duties

Job Summary: We are seeking a highly skilled and detail-oriented Disability Insurance Program Representative to join our team at the Employment Development Department. As a key member of our team, you will be responsible for determining claimant eligibility for State Disability Insurance (SDI) Program benefits, conducting fact-finding interviews, and performing claim processing activities in accordance with laws, regulations, rules, and policies.

Key Responsibilities:

  • Determine claimant eligibility for SDI Program benefits, including Disability Insurance, Paid Family Leave, and Nonindustrial Disability
  • Conduct fact-finding interviews and respond to inquiries
  • Perform claim processing activities in accordance with laws, regulations, rules, and policies
  • Provide prompt, accurate, and courteous customer service
  • Develop and provide training on the consistent application of law, regulation, policy, and procedures
  • Record and maintain overpayment (OP) documents in accordance with current over-payment policies and procedures
  • Process OPs and conduct follow-up collection actions for both claimant and third-party overpayments with appropriate documentation

Requirements:

  • Must comply with office security requirements
  • Travel and/or overtime may be required

Working Conditions:

This position is headquartered in San Francisco and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

Special Requirements:

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.



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