Billing Operations Associate

2 weeks ago

Buffalo, New York, United States Great Lakes Medical Imaging Full time
Job Description

Position Title: Billing Support Staff


Reports to: Billing Manager


Compensation: Our compensation range is determined by various factors including market salary surveys, internal data for similar roles, and our budgetary considerations. The anticipated pay range is $16-$19 per hour.

Overview: In this role, you will be tasked with the meticulous review of all billing statements prior to dispatching to patients, evaluating self-pay accounts for potential insurance information, addressing eligibility denials for all clients, and ensuring accurate no-fault and workers' compensation carrier details are recorded.


Location: GLMI Billing Office - with remote capabilities


Core Values:


As a valued member of Great Lakes Medical Imaging, you are expected to embody our core principles in your daily activities.


Personalize the Experience:

  • Engage with eye contact and a welcoming demeanor.
  • Foster a friendly and warm atmosphere in interactions with patients, colleagues, and associates.
  • Respectfully engage with patients and peers at their comfort level.
  • Listen attentively to understand others' needs.
  • Exhibit patience and empathy in all communications.
  • Seize opportunities to exceed expectations.

Own it, Do it:

  • Fulfill commitments reliably.
  • Proactively identify and mitigate potential issues.
  • Utilize Great Lakes resources responsibly and efficiently.
  • Respond to inquiries promptly and accurately.
  • Take ownership of your workspace and the quality of your output.
  • Communicate clearly and respectfully in a timely manner.

Perform as One Team:

  • Maintain a positive outlook about Great Lakes, team members, and patients.
  • Show respect and attentiveness to colleagues during communications.
  • Celebrate and share successes that exemplify our values.
  • Offer assistance to others proactively.
  • Adapt positively to changes and challenges.
  • Contribute to a vibrant and positive workplace culture.
  • Engage in constructive problem-solving, assuming positive intent from others.

Strive for Excellence:

  • Share knowledge and expertise generously.
  • Be relentless in pursuing opportunities for learning and improvement.
  • Seek and utilize feedback for personal growth.
  • Identify and act on opportunities for continuous enhancement.

Key Responsibilities:

  • Review, print, and mail all paper claims to insurance providers.
  • Assess multiple client databases for insurance eligibility and updates.
  • Utilize insurance carrier websites to verify patient insurance details.
  • Analyze and comprehend patient statements.
  • Process requests for medical records accurately.
  • Correct claims that are rejected due to inaccurate data.
  • Address returned mail due to incorrect addresses.
  • Input charges that were not processed electronically.
  • Handle incoming patient phone inquiries.
  • Prioritize tasks effectively.
  • Meet monthly performance goals established by management.
  • Adhere to company-wide and departmental policies and procedures.
  • Perform additional duties as assigned by management.

Essential Skills:

  • Proficiency in Excel.
  • Ability to operate a computer and standard office equipment.
  • Skill in answering phone calls in a courteous and helpful manner.
  • Capability to read, comprehend, and follow both oral and written instructions.
  • Ability to build and maintain effective relationships with patients and colleagues.
  • Strong organizational skills and attention to detail; ability to manage multiple tasks.

Physical and Mental Requirements:

  • May be required to lift up to 25 pounds.
  • Ability to stand, walk, sit, and use a keyboard for extended periods.
  • Effective communication skills for face-to-face and phone interactions with patients.
  • Capacity to read, write, and work in a fast-paced office environment.
  • Ability to make decisions and think quickly.
  • Mental and physical capability to perform all tasks listed above.

Qualifications: High school diploma or GED.

Job Posted by ApplicantPro

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