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Billing Operations Associate

2 months ago

Buffalo, New York, United States Great Lakes Medical Imaging Full time
Job Overview

Position Title: Billing Support Staff


Reports to: Billing Manager


Compensation: Our compensation range is determined based on various factors including market salary surveys, internal comparisons, and budget considerations. The anticipated pay range is $16-$19 per hour.

Role Summary: In this role, you will be tasked with the meticulous review of all billing statements before they are dispatched to patients. You will also assess self-pay accounts for potential insurance information, manage eligibility denials for clients, and ensure accurate documentation of no-fault and workers' compensation carrier details.


Location: GLMI Billing Office - with remote work options available.


Core Values:


As a member of the Great Lakes Medical Imaging team, you are expected to embody our values in your daily responsibilities.


Personalize the Experience:

  • Engage with patients warmly and with eye contact.
  • Foster a friendly and inviting atmosphere in all interactions.
  • Respect the pace and preferences of patients and colleagues.
  • Listen attentively to understand the needs of others.
  • Exhibit patience and empathy in all communications.
  • Seize opportunities to exceed expectations.

Own It, Do It:

  • Fulfill commitments reliably.
  • Proactively identify and mitigate potential issues.
  • Utilize Great Lakes resources responsibly and efficiently.
  • Respond to inquiries in a timely and accurate manner.
  • Take ownership of your workspace and the quality of your output.
  • Communicate effectively and respectfully.

Perform as One Team:

  • Maintain a positive narrative about Great Lakes and its stakeholders.
  • Show respect and attentiveness to team members during discussions.
  • Celebrate the successes that exemplify our values.
  • Offer assistance to colleagues proactively.
  • Adapt positively to changes and challenges.
  • Contribute to a vibrant and supportive work environment.
  • Engage in constructive problem-solving, assuming positive intent.

Strive for Excellence:

  • Share knowledge and expertise generously.
  • Be relentless in pursuing opportunities for learning and growth.
  • Welcome and act on feedback.
  • Continuously seek improvement in all processes.

Key Responsibilities:

  • Processing and mailing all paper claims to insurance providers.
  • Reviewing client databases for insurance eligibility and updates.
  • Verifying patient insurance information through carrier websites.
  • Understanding and analyzing patient statements.
  • Managing requests for medical records.
  • Correcting claims rejected due to inaccurate data.
  • Addressing returned mail due to incorrect addresses.
  • Entering charges that were not processed electronically.
  • Handling incoming patient inquiries via phone.
  • Prioritizing tasks effectively.
  • Meeting monthly performance goals set by management.
  • Adhering to company-wide policies and procedures.
  • Performing additional duties as assigned by management.

Essential Skills:

  • Proficiency in Excel.
  • Ability to operate standard office equipment and computers.
  • Strong telephone etiquette.
  • Capability to comprehend and follow both verbal and written instructions.
  • Ability to establish and maintain effective relationships with patients and staff.
  • Strong organizational skills and attention to detail, with the ability to multitask.

Physical and Mental Requirements:

  • Ability to lift up to 25 pounds.
  • Capability to stand, walk, sit, and use a keyboard for extended periods.
  • Effective communication skills for face-to-face and phone interactions.
  • Ability to read, write, and work in a fast-paced office environment.
  • Quick decision-making skills.
  • Mental and physical capacity to perform all outlined tasks.

Qualifications: High school diploma or GED required.

Job Posted by ApplicantPro