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Enrollment Representative II

1 month ago

Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

Description

This role is a full-time position (40 hours/week) Monday-Friday, 8:30-5:00 at the Percival location. After 6 months of training, this position has the possibility to be fully trained.

Key Responsibilities:

  • Process and log subscriber and member enrollment applications to the system.
  • Update all electronic enrollment files.
  • Work edit/error reports generated from membership transactions.
  • Collaborate with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing.
  • Prepare and issue contracts, benefit books, and standard and custom ID cards.
  • Respond to and resolve customer inquiries.
  • Communicate with plan administrators and internal and external customers to resolve issues/problems.
  • Train new staff and maintain accurate desk procedures. Assist with problem resolution.
  • Coordinate monthly billing and preparations of monthly invoices.

Requirements:

  • High School Diploma or equivalent.
  • 2 years of customer service, administration/clerical support or a combination of the two. 1 year of experience in a membership/billing/accounts area (may be concurrent).
  • Ability to acquire knowledge of the membership system.
  • Good judgment.
  • Effective customer service and organizational skills.
  • Demonstrated proficiency in spelling, punctuation, and grammar skills.
  • Ability to persuade, negotiate, or influence others.
  • Analytical or critical thinking skills.
  • Ability to handle confidential or sensitive information with discretion.
  • Microsoft Office.

Preferred Qualifications:

  • Prior customer service experience.
  • Microsoft Office (Word & Excel).

What We Offer:

  • 401(k) retirement savings plan with company match.
  • Subsidized health plans and free vision coverage.
  • Life insurance.
  • Paid annual leave – the longer you work here, the more you earn.
  • Nine paid holidays.
  • On-site cafeterias and fitness centers in major locations.
  • Wellness programs and healthy lifestyle premium discount.
  • Tuition assistance.
  • Service recognition.
  • Incentive Plan.
  • Merit Plan.
  • Continuing education funds for additional certifications and certification renewal.