Customer Service Representative

1 month ago


Delphi, Indiana, United States United Farm Family Mutual Insurance Company Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.

Responsibilities:
  • Provide product and service information to customers, ensuring they have a clear understanding of our offerings.
  • Support sales and marketing efforts by assisting agents with product information and office operations.
  • Determine the best course of action to resolve customer complaints, ensuring customer satisfaction and adherence to company policies.
  • Collaborate with internal departments to resolve complex issues.
  • Build strong relationships with customers, delivering solutions that meet their needs and exceed their expectations.
  • Work with guidance to prioritize and manage activities, focusing on continuous improvement and business objectives.
Requirements:
  • Bilingual in Spanish is preferred.
  • High School diploma or equivalent is required.
  • Ability to obtain a Property and Casualty insurance license within two years.
  • Insurance and/or claims background is helpful.
  • Strong communication skills are essential for conveying complex information to diverse audiences.
  • Basic numerical concepts are required for mathematical transactions.
  • Attention to detail and accuracy are crucial for this role.
Perks:
  • A work environment that values work-life balance.
  • Paid vacation and sick leave.
  • 401K with matching contributions.
  • A Monday-to-Friday schedule.
  • Potential for a yearly bonus, up to 20% of salary.
  • Contests and incentives.
  • Benefits eligibility within 30 days of employment.
  • Negotiable pay based on experience.
  • Collaborative team environment.
  • Paid volunteer hours.


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