Customer Service Representative

4 weeks ago


Delphi, Indiana, United States United Farm Family Mutual Insurance Company Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and working collaboratively with our team to achieve business objectives.

Responsibilities:
  • Provide product and service information to customers, ensuring they have a clear understanding of our offerings.
  • Support sales and marketing efforts by assisting Agents with office operations, such as scheduling appointments and quoting insurance.
  • Determine the best course of action to resolve customer complaints, ensuring customer satisfaction and adherence to company policies.
  • Coordinate problem resolution with internal departments, ensuring seamless communication and timely resolution.
  • Build strong relationships with customers, delivering solutions that meet their unique needs and expectations.
  • Work collaboratively with the team to organize, prioritize, and oversee activities, focusing on continuous improvement.
Requirements for Success:
  • Bilingual in Spanish is preferred, but not required.
  • A High School diploma or equivalent is required.
  • Ability to obtain a Property and Casualty insurance license within the first two years of employment.
  • Insurance and/or claims experience is helpful, but not necessary.
  • Strong communication skills, with the ability to convey complex information in a clear and concise manner.
  • Basic mathematical skills, with the ability to perform transactions accurately.
  • Attention to detail and accuracy are essential in this role.
IFBI Perks:
  • A company that values work-life balance.
  • Paid vacation and sick leave.
  • A 401K plan with a company match.
  • A full-time schedule, Monday through Friday.
  • Potential for a yearly bonus, with a possible payout of up to 20% of salary.
  • Contests and incentives to recognize and reward outstanding performance.
  • Benefits eligibility within 30 days of employment.
  • Negotiable pay based on level of experience.
  • A collaborative team environment.
  • Paid volunteer hours.


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