Universal Banking Specialist

3 weeks ago


Baton Rouge, Louisiana, United States Home Bank Full time

About the Role:

The Universal Banker II at Home Bank plays a vital part in providing top-notch customer service and performing routine branch operations. As a specialist in teller operations, you will be responsible for handling customer transactions efficiently, including deposits, withdrawals, transfers, and loan payments.

Main Responsibilities:

  • Cash handling, including counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment
  • Process daily teller work thru 'Branch Capture' ensuring debits and credits balance in accordance with established policies and guidelines
  • Provide comprehensive, prompt, and efficient customer service in all transactions per policy and procedure
  • Engage in conversations with customers to build relationships, determine financial needs, and make recommendations
  • Maintain a working knowledge of products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, performing maintenance, and enrolling customers in various services

Requirements:

  • High School diploma or equivalent
  • 1 year of general cash handling, sales & customer service experience
  • 1 year of previous banking experience strongly encouraged
  • Good analytical and problem-solving skills, including ability to diagnose, resolve, or escalate a critical situation
  • Ability to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.
  • Strong knowledge of daily branch, vault, and ATM operations
  • Receive and maintain a NMLS certification

Salary: $45,000 - $60,000 per annum, depending on experience and qualifications



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