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Customer Service Sales Specialist

2 months ago

Kennedy Space Center, United States Hilton Grand Vacations Full time
Job Overview

At Hilton Grand Vacations, we take pride in our diverse team that reflects the variety of vacation experiences we provide. Our commitment lies in fostering a workplace that promotes growth, enabling our team members to enhance their current skills while acquiring new ones to advance their careers. If you are eager to elevate your professional journey, consider a position within our Call Center team and embark on an exciting adventure.

As an Inbound Sales Consultant, you will leverage your interpersonal skills and positive attitude to assist prospective guests in realizing their vacation aspirations. Your responsibilities will include engaging with potential customers via phone, qualifying leads, and marketing our exclusive vacation packages that showcase our luxurious resorts.

  • Promote mini vacation packages for various property locations while adhering to corporate telemarketing guidelines in both inbound and outbound settings.
  • Utilize the skills acquired during training to address objections and successfully close sales.
  • Provide only HGV-authorized information and ensure its accuracy.
  • Maintain a positive and motivated demeanor, especially when interacting with Hilton guests, colleagues, supervisors, and management.

Position Details

  • Compensation structure includes hourly pay plus commission (Top Performers average over $100,000 annually).
  • Training Schedule: Paid training lasts for 4 weeks from 9:00 am – 5:00 pm, Monday through Friday.
  • Work Schedule: Full Time with Multiple Shift Options.
  • Work Environment: On-Site.

Why Our Team Members Appreciate Working Here

· Access to earned pay prior to payday through DailyPay.*

· Comprehensive Medical, Dental, Vision, and 401(k) with company match starting from Day One.

· Generous Paid Time Off and Sick Leave policies.

· GO Hilton discounted hotel rates globally.

· Tuition reimbursement programs available.

· Recognition Programs and Rewards for outstanding performance.

· Opportunities for Internal Growth and Career Development.

· And much more.

Qualifications

At Hilton Grand Vacations, our mission is to enhance someone's day, every day. We thrive in a dynamic and energetic environment where we assist our guests in enjoying life to the fullest by introducing them to new destinations and providing them with more time to reconnect. Experience the joy of creating lasting memories and demonstrating to our guests how grand life can truly be.

To succeed in this role, you must meet the following minimum qualifications and experience:

  • High school diploma or equivalent experience.
  • Preferred: 1 year of previous sales or telesales experience.
  • Strong typing skills and proficiency in computer usage.
  • An engaging, outgoing personality with a passion for helping others achieve their vacation ownership dreams.

Preferred Skills and Experience

  • Timeshare experience is a plus.
  • Prior experience in an Inbound or Outbound Sales Call Center environment.
  • Proficient in Microsoft Office applications, including Outlook and Word.

Our commitment to excellence has been recognized through numerous accolades, including being named to Newsweek's Top 100 Most Loved Workplaces list for consecutive years, being highlighted as a top company in Travel & Hospitality by LinkedIn, and ranking first in the hotel and travel industry on the Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list.

We are an equal-opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other employment benefits and privileges. Please reach out to us to request accommodations.