Product Insights Analyst

3 weeks ago

Irvine, California, United States Rivian Full time

About Rivian:

Rivian is on a mission to keep the world adventurous forever. This mission encompasses the development of emissions-free Electric Adventure Vehicles and the attraction of curious, courageous individuals who share this vision.

As a company, Rivian constantly challenges conventional thinking, reframing old problems and seeking innovative solutions. Our team operates comfortably in areas that are unknown, driven by a love of the outdoors and a desire to protect it for future generations.

Role Summary:

Rivian's Product Management team plays a critical role in our mission to build memorable customer experiences at every touchpoint. We aim to think critically about building a community around Rivian's desire to Keep the World Adventurous forever, while supporting the entire customer journey through ownership and beyond.

We strive to understand and predict our customers' needs, behaviors, and emotions, gathering insights that inform our experiential design, products, and digital tools. This role seeks a versatile operator with strong analytical and project management skills to support product and market insights.

Responsibilities:

  • Support the Product & Market Insights team in developing and curating actionable narratives that allow us to better understand our customers' needs and the markets in which they live.
  • Develop, implement, and administer Rivian's product feedback loop across engineering, quality, design, and software functions.
  • Leverage customer and market insights data to develop recommendations and proposals to drive operational and strategic initiatives.
  • Create market and customer insights to support planning and operational teams in developing go-to-market strategies.

Key Responsibilities Include:

  • Partner with stakeholders to understand business needs and determine research approaches.
  • Design, test, and administer quantitative customer surveys.
  • Analyze top-down customer experience metrics in cooperation with Product, Quality, and other Rivian stakeholders.
  • Analyze and communicate critical insights to leadership and cross-functional stakeholders to help teams stay nimble in dynamic environments.
  • Develop regular executive and operational reporting on market share, ensuring consistency and accuracy of analysis.
  • Lead the execution and synthesis of third-party customer research to support commercial initiatives.

Qualifications:

  • An innovative, customer-centric, and getting-things-done mindset and approach.
  • Proven ability to tell compelling stories through data and communicate them to both technical and non-technical audiences.
  • 5+ years of market and customer research experience in analyzing and synthesizing customer/consumer data.
  • Strong marketing science, analytical, or statistics background.
  • Exceptional stakeholder management capability.
  • Excellent communication, both verbal and written.
  • Excellent organizational skills and attention to detail.
  • Must be a team player.
  • Occasionally requires nights/weekend work.
  • Auto experience strongly preferred.

Pay Disclosure:

Rivian provides robust medical/Rx, dental, and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Company Statements:

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at .

Candidate Data Privacy

Rivian may collect, use, and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (Candidate Personal Data). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security, and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing, and improving our application and recruitment process, including assessing you and your application and conducting employment, background, and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory, and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement, and national security authorities of such jurisdictions.

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