Service Advisor

21 hours ago


Colorado Springs, Colorado, United States Rocky Mountain Powertrain a Division of CK Power Full time
Service Advisor Job Description

Rocky Mountain Powertrain, a Division of CK Power, is seeking a skilled Service Advisor to join our team in Brighton, CO.

About the Role:

We are looking for a highly organized and detail-oriented individual to support our Service Department in scheduling service technicians for repairs and maintenance of diesel power generation units, engines, and heavy equipment.

Key Responsibilities:

  • Take incoming service calls and collect necessary data from customers for the Service Department.
  • Open service jobs, schedule and coordinate a team of shop and field service technicians.
  • Create estimates or assist the Sales team with estimates as needed.
  • Review and edit technician narratives, ensuring all necessary information is included for invoicing.
  • Invoice customers and secure payments.
  • Order parts for service jobs and enter them into our Enterprise Resource Planning (ERP) system.

Requirements:

  • 5+ years of experience in aftermarket parts and service in a relevant industry, such as power generation, heavy equipment, automotive, or marine.
  • 3-5 years of experience coordinating service responsibilities with service technicians and parts personnel.
  • Excellent communication and organizational skills, with the ability to deal with diverse customer types.
  • Honesty, integrity, and a strong work ethic.
  • High school diploma or equivalent.

Preferred Qualifications:

  • Field Service experience a plus.
  • Post-secondary education a plus.

What We Offer:

Competitive pay and benefits, as well as opportunities for professional growth and development.

Equal Opportunity Employer, including veterans and persons with disabilities.



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