Senior Counsel

2 months ago


San Francisco, California, United States FrontApp Inc. Full time
About the Role

We are seeking an experienced and dynamic Senior Counsel to join our legal team at FrontApp Inc. The ideal candidate will have over 6 years of relevant legal experience, combining both law firm and in-house practice. This role requires comprehensive experience negotiating technology transactions with a strong background in privacy and data protection.

Key Responsibilities
  • Lead and manage complex commercial transactions, including B2B SaaS and other commercial agreements with Front's customers and vendors, direct and channel partnerships and strategic transactions.
  • Provide legal support for Front business partners (Sales, Marketing, IT, People, Engineering and Product teams) to further their business objectives. Possess a keen understanding of global commercial negotiation practices and provide sound business judgment and risk analysis.
  • Experience advising on data privacy, data protection and the legal and regulatory aspects of product development in the technology space (experience at a B2B SaaS company preferred).
  • Assist in building a privacy compliance program to ensure compliance with US, European, and other international privacy laws.
  • Utilize and implement a contract lifecycle management system to streamline contract processes.
  • Enhance templates, playbooks, forms, policies, and processes to simplify and expedite deals and product/service terms.
  • Provide strategic, creative and practical legal advice and continuously build a trusted partner relationship with clients.
  • Drive constant cross functional improvement, scalability, and operational excellence in contract negotiations, contract management and continued implementation of a privacy program.
Requirements
  • 6+ years of relevant legal experience with prior in-house experience preferred, although we will consider law firm practitioners.
  • Working knowledge of global data privacy laws required.
  • Expertise in commercial technology transactions, including B2B SaaS, direct, channel partnerships, and strategic transactions.
  • Strong understanding of the enterprise SaaS space, experience working with international sales teams, global commercial negotiation practices, and revenue recognition standards.
  • A passion for working at a technology company and ability to understand product development in conjunction with data protection regulations.
  • Strong knowledge of US, European, and international privacy laws that pertain to Front's business.
  • Excellent communication and collaboration skills.
  • Strong drafting skills with high attention to detail.
  • Familiarity with using contract lifecycle management systems.
  • Proactive in driving enhancements of templates, forms, policies, and processes.
  • Committed to continuous improvement, scalability, and operational excellence.
About FrontApp Inc.

FrontApp Inc. is a leading customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We've reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster.

Our platform is used by over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay. We're backed by Sequoia Capital and Salesforce Ventures, and have received numerous Great Place to Work accolades.


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