Home Loan Client Advocate
3 weeks ago
About the Job:
Sun West Mortgage Company, Inc. is looking for a dedicated and detail-oriented Home Loan Client Advocate to join our team. As a Home Loan Client Advocate, you will be responsible for providing exceptional service to our homeowners, answering their questions, and addressing any concerns they may have.
Key Responsibilities:
- Answer customer inquiries and provide accurate information
- Address customer concerns and resolve issues in a timely and professional manner
- Communicate effectively with customers and internal stakeholders
- Maintain accurate and up-to-date information on customer accounts
Requirements:
- Customer Service experience
- Call Center experience
- Collection experience is a plus
- Mortgage experience is a plus
- Bilingual - Spanish is a plus
Skills:
- Strong written and verbal communication skills
- Active listening skills
- Excellent time management and organizational skills
- Ability to multitask and remain focused
Salary: $23.00 per hour
Location: Remote or corporate office located in Cerritos, CA
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