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Patient Services Manager
2 months ago
As a Patient Services Manager at DMC Sinai-Grace Hospital, you will be responsible for overseeing the management of patient services in the Emergency Department. This role requires strong leadership and organizational skills, as well as the ability to work effectively with nursing staff and other healthcare professionals.
Key Responsibilities- Plan, implement, and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes within designated units/services.
- Ensure that regulatory requirements and standards are communicated, implemented, and monitored.
- Collaborate with other members of the healthcare team to plan, implement, and evaluate activities related to department, hospital, and DMC objectives.
- Model customer service excellence and ensure that high-quality patient care is delivered.
- Identify the need for departmental policy development and/or revision and define policy in collaboration with higher-level management input and department goals/objectives.
- Oversee the development and/or revision of departmental procedures/protocols; secure approvals, as necessary.
- Develop, monitor, and revise processes, and provide input into the development and revision of departmental organizational design and/or monitor the quality and quantity of overall workflow.
- Initiate or recommend personnel actions such as hires, fires, and disciplines for area(s) assigned.
- Complete performance appraisals and develop and assess performance of daily, monthly, and/or yearly goals and measures for assigned area(s).
- Assist in long-range goal development for the department and assessment of goal attainment.
- Assist in developing and monitoring budget for designated single or multiple, closely-related fields, areas, or processes.
- Bachelor's in Nursing (BSN) required. Master's degree preferred.
- Licensed to practice as a Registered Nurse (RN) in the state of Michigan.
- Three years of progressive Nursing experience.
