Customer Service Representative

4 weeks ago

South Portland, Maine, United States ReVision Energy Full time
About ReVision Energy

We are a 100% employee-owned company dedicated to leading our community in solving environmental problems caused by fossil fuels while alleviating economic and social injustice.

About the Position

The Customer Care Specialist is responsible for receiving incoming service calls companywide, including customer communication via phone and email, creating Service Tickets in our customer database, troubleshooting, and delegating service issues to proper personnel when needed.

Key Responsibilities
  • Respond to service calls in a reasonable time frame via email and phone
  • Work remotely with customers to respond to their PV and Thermal service issues
  • Diagnose and troubleshoot with customer to address their concerns
  • Create and update service call records in customer database
Qualifications
  • Highly organized & have ability to multi-task and set priorities
  • Detail oriented
  • Strong customer service skills
  • Strong competence with Computer including Excel, Word, email and web based applications
  • Must have valid drivers license and clean driving record
  • Excellent teamwork skills ability to foster a positive team environment
  • Effectively coordinate and communicate with others (customers and co-workers)
  • Ability to succeed in a fast paced, community environment
  • Efficiency able to produce significant output with minimal waste
  • Teamwork reaches out to peers and cooperates with supervisors to establish collaborative working relationships
  • High Standards expects personal performance to be nothing short of the best
  • Code of Conduct you will be a guest at our customers home and are expected to act accordingly, you will sign and live up to our Code of Conduct
  • Flexibility adjusts quickly to changing priorities and conditions. Copes with change
  • Proactivity acts without being told what to do. Brings new ideas to the process and procedures
Additional Qualifications
  • Field or service experience
  • Competence in renewable energy technology, specifically PV, Batteries, ASHP, SHW

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