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Customer Service Representative

2 months ago

Crofton, Maryland, United States Giant Food Full time
About Giant Food

Giant Food is a leading grocery store chain in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. With a rich history dating back to 1936, the company has grown to over 160 stores across D.C., Maryland, Virginia, and Delaware.

Our Mission

At Giant Food, our mission is to provide exceptional customer service and quality products, while striving to be the most trusted and loved local food retailer in our community. We aim to build strong relationships with our customers, associates, and partners to create a better place to work, shop, and live.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Bagger/Parcel Pick-up Staffer. As a key member of our store team, you will be responsible for maintaining a clean and organized store environment, assisting customers with their shopping needs, and performing various tasks to ensure seamless store operations.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers with their shopping needs, including bagging groceries, pricing items, and loading/unloading carts.
  • Maintain a clean and organized store environment, including restocking shelves, sweeping floors, and disposing of trash.
  • Perform various tasks to ensure seamless store operations, including operating a cash register, processing transactions, and handling customer complaints.
Why Work at Giant Food?

At Giant Food, we offer a dynamic and supportive work environment, with opportunities for career growth and development. Our associates enjoy competitive pay, comprehensive benefits, and a range of perks, including discounts on store products and services. We are committed to building a diverse and inclusive workplace, where everyone feels valued and respected.

What We Offer
  • Competitive pay and benefits package
  • Opportunities for career growth and development
  • Discounts on store products and services
  • A dynamic and supportive work environment
  • A commitment to diversity, equity, and inclusion

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Giant Food.