Restaurant Operations Manager

7 days ago

Fort Worth, Texas, United States Patrice and Associates-GA Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant General Manager to lead our team at Patrice and Associates-GA. As a key member of our management team, you will be responsible for ensuring the highest quality products and services are delivered to our guests.

Key Responsibilities
  • Ensure 100% satisfaction for all guests by solving customer concerns immediately and utilizing feedback to improve our services.
  • Lead the team in collecting and acting upon Voice of the Customer (VOC) feedback to drive continuous improvement.
  • Motivate Team Members to perform at or above expected performance levels by fostering a sense of teamwork and accountability.
  • Accountable for positive engagement at every guest encounter and ensure all ingredients and menu items are properly stored, handled, prepared, and presented with the greatest concern for food safety, accuracy, quality, and guest satisfaction.
  • Positively impact profitability by effectively managing product projections and controlling waste.
  • Provide a come-back quality service and taste experience to every guest and maintain a clean, safe, and comfortable environment for guests and Team Members.
  • Recruit, hire, develop, and motivate Team Members to ensure the success of our restaurant.
  • Communicate deadlines and sales goals to Team Members and develop strategies to promote team member adherence to company regulations and performance goals.
  • Forecast sales, create work schedules, order and track inventory, and complete required performance reports.
  • Ensure cash control, security, safety, and food quality standards are consistently met.
  • Maintain a local marketing program that focuses on sales growth and team leadership skills.
Requirements
  • Must be 18 years of age or older.
  • High School Diploma or Equivalent.
  • Minimum of 6 months experience performing as a General Manager or 1 year of restaurant management experience in a similar environment.
  • Must have a reliable transportation and Driver's License required.
  • Ability to work nights and weekends.
  • Take absolute pride in everything you do.
  • Value customer service and hold the ability to positively impact guests' experience.
  • Work well in a fast-paced environment.
  • Practice high quality food and cleanliness standards.
  • Bring an upbeat energy and positive attitude to the team.
  • Has a commitment to timeliness and a sense of urgency.
  • Ability to read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ratio, and percent.
  • Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists.
Equal Opportunity Employer

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