Restaurant Operations Manager

2 days ago


Fort Worth, Texas, United States Feast Enterprises Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Feast Enterprises. As a Restaurant Operations Manager, you will be responsible for managing the overall operations of a Jack in the Box unit, ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise.

Key Responsibilities
  • Internal Service: Recruit, select, train, develop, and evaluate restaurant employees. Monitor staffing levels to ensure sufficient development and talent; ensure systems for training employees on workstations are fully implemented and adhered to by management and crew; identify and develop internal candidates for management and Team Leader positions.
  • External Service: Manage daily activities to achieve excellence in restaurant operational performance. Provide an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with JIB systems, procedures, and food safety requirements.
  • Sales & Profits: Utilize management information tools to analyze restaurant operational and financial performance each period, including the I&E, quality and service reports, health inspections, HACCP, etc; identify trends and implement action plans for improvement; use data to analyze business results and consult with regional and CSC resources as needed.
Requirements
  • Education: High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred.
  • Experience: Internal Promote: Minimum of 1+ years experience as an Associate Manager and/or 2 years experience as a First Assistant Manager; must be 100% certified in all workstations. External Recruit: Minimum of 3 years experience managing a service concept with full P&L responsibility.
  • Knowledge/Skills/Abilities: Must be at least 18 years old; must complete Restaurant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); proven analytical skills; and good organization and planning skills.
Competencies
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.


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