Dental Support Specialist

3 weeks ago


Riverside, California, United States RDC Full time
Job Summary

We are seeking a highly skilled and experienced Technical Advisor I to join our team at Riverside Dental Lab. As a key member of our department, you will play a vital role in providing exceptional customer service, technical support, and administrative assistance to our customers and colleagues.

Key Responsibilities
  • Coordinate and perform a range of department support activities, serving as a liaison between other divisions and departments.
  • Provide administrative support, including answering inbound telephone calls, checking on ship dates, and updating new account information.
  • Communicate with customers, colleagues, dental technicians, and managers in a prompt and articulate manner.
  • Comply with customer service policies and procedures, as well as call center operational standards.
  • Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
  • Assist customers in problem-solving, planning, development, and execution of stated goals and objectives.
  • Ensure customer retention and satisfaction.
  • Evaluate each case thoroughly and advise doctors on which product is best for the particular case.
  • Maintain a day-to-day professional relationship with dental technicians and managers.
  • Follow up on specific requests made by doctors on particular cases.
  • Seek advice and input from the manager when needed.
Requirements
  • High school diploma or equivalent.
  • Bachelor's degree, preferred.
  • Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.
  • RDA, DA, or CDT certifications preferred.
Pay and Benefits

$23.00 per hour. Riverside Dental Lab is an equal opportunity employer, including disability and veteran status.



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