Optical Care Specialist

3 weeks ago


Brentwood, California, United States EssilorLuxottica Full time

Job Summary:

We are seeking a highly skilled Optical Care Specialist to join our team at EssilorLuxottica. As a key member of our optical team, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and eye care.

Key Responsibilities:

  • Welcome and engage with customers, setting clear expectations and providing personalized service.
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accurate and precise results.
  • Act as a leader in optical acumen, staying up-to-date on the latest technologies and trends.
  • Take and record measurements, accurately adjust and fit eyewear with attention to detail, ensuring finished eyewear meets standards and customer needs.
  • Assist team members with complex product needs and prescriptions, providing expert guidance and support.
  • Utilize technology effectively, managing time pressure and customer volume while maintaining exceptional product knowledge and tool usage.
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
  • Multi-task, prioritize, and manage time effectively, achieving exceptional results on brand KPIs and competencies.
  • Maintain a clean, attractive, and organized store appearance, adhering to company standards.
  • Report safety opportunities and demonstrate safe work practices.
  • Embody a resourceful, self-motivated, and results-driven approach, with a desire for continual learning and improvement.

Requirements:

  • High School graduate or equivalent.
  • State licensure.
  • Optical dispensing experience.

Preferred Qualifications:

  • Previous customer service and retail experience.

What We Offer:

EssilorLuxottica offers a competitive compensation package, including a bonus and commission plan, as well as a comprehensive benefits program, including health care, retirement savings, paid time off, and employee discounts.

We are an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service and expertise in the field of eyewear and eye care.



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