DCS Intake Specialist
6 days ago
Job Information
State of Tennessee Job Information
Job Summary
The State of Tennessee is seeking a highly skilled and compassionate DCS Intake Specialist to join our team. As a key member of our Child Abuse Hotline, you will be responsible for conducting investigatory intakes of alleged child abuse and neglect, assessing child safety and risk, and determining next steps to address child safety and risk concerns.
Responsibilities
- Receive referrals of alleged child abuse and neglect from various callers, including the general public and community partners.
- Conduct phone interviews, assess child safety and risk, and document findings in a written initial child abuse and neglect intake report.
- Utilize active listening skills and communicate in a customer-focused manner with callers in sensitive and stressful situations.
- Ensure accurate information capture in the DCS electronic intake database and conduct due diligence to search for prior DCS involvement with the child/family.
- Multitask to manage phone call referrals and process non-phone call referrals received from online, fax, mail, or email.
- Review DCS screening tools to assess child safety and risk of harm for each intake and make screening decisions based on DCS policy and procedure.
- Alert afterhours on-call local DCS field staff to high-priority/emergency referrals requiring immediate response.
- May mentor or provide job shadowing opportunities to new Intake Associates and provide peer consultation and support as requested.
Requirements
- Graduation from an accredited college or university with a bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, or related field of study.
- Experience equivalent to one year of full-time professional work providing child welfare services, including social, psychological, or correctional counseling or case management.
- Ability to work in a high-stress situation and remain customer-focused, flexible, and culturally sensitive.
- Skilled in troubleshooting, problem-solving, and written/verbal communications.
- Knowledge of law and government, English language, and computer programs.
Working Conditions
This is a non-cash overtime position, and any overtime worked will be paid as comp leave. This position is designated as a work-from-home opportunity, and applicants must reside in Tennessee.
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