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Member Relations Coordinator

2 months ago

Spokane, Washington, United States Spokane Club Inc Full time
Job Overview

Position Summary:

This role is a part-time opportunity, requiring approximately 25 hours of work each week. The Membership Services Specialist will be responsible for enhancing member relations and ensuring member retention, addressing inquiries, conducting tours, and managing various member-related tasks. This position will focus on developing and overseeing member programs, events, and communications that cultivate a sense of community, loyalty, and belonging among members. The ideal candidate should have outstanding interpersonal abilities, a solid grasp of club culture, and a commitment to providing exceptional member experiences.

Key Responsibilities:

Member Engagement:

  • Assist with membership promotions, brainstorming, and execution.
  • Respond to online membership inquiries in the absence of the membership manager.
  • Conduct tours for prospective members as necessary.
  • Support the maintenance of membership spreadsheets, charts, and historical data.
  • Focus on member retention through phone calls, emails, and written correspondence during the initial 18 months of membership.

Data Management and Analysis:

  • Assist with processing member applications and resignations.
  • Keep accurate records of member interactions, preferences, and feedback.
  • Maintain organization of paperwork and database filing.
  • Analyze membership data to identify trends and opportunities for improving member engagement and retention.

Team Collaboration:

  • Collaborate closely with the club's management team to align member engagement strategies with the overall goals of Spokane Club Inc.
  • Work together with department heads to ensure a unified approach to member service and satisfaction.

Qualifications:

  • Preferred experience in member engagement, customer service, or a related field, ideally within a club or hospitality setting.
  • Exceptional interpersonal and communication skills, with the ability to foster strong relationships with members.
  • Strong organizational and project management capabilities, with the ability to handle multiple tasks concurrently.
  • Proficiency in Microsoft Office, including Excel and Word, along with basic computer skills and the capacity to learn various software systems.
  • Willingness to work flexible hours, including evenings and weekends, to support member events and activities.