Customer Service Coordinator
3 weeks ago
Job Overview
As a Customer Service Coordinator at State Farm Insurance, you will be responsible for delivering exceptional customer experiences. This role involves assisting customers with their insurance needs, processing policy changes and updates, handling phone calls, and maintaining accurate customer files.
Key Responsibilities
- Assist customers with policy inquiries and resolve issues in a timely manner
- Process policy changes and updates, ensuring accuracy and compliance with company regulations
- Handle incoming and outgoing phone calls, providing professional and friendly service
- Maintain organized customer files, both physical and digital
Requirements
To succeed in this role, you should have excellent communication skills, be able to work in a fast-paced environment, and possess basic computer skills. You should also be able to multitask, prioritize tasks, and maintain confidentiality.
Salary Information
The estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience.
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