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Customer Service Associate

4 weeks ago

MagstattleBas, Grand Est, United States Omaha Public Power Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Care Representative to join our team at Omaha Public Power. As a key member of our department, you will be responsible for providing exceptional service to our customers by responding to a wide range of electric service-related inquiries.

Key Responsibilities
  • Respond to customer inquiries regarding electric service, including billing, payment, and account information.
  • Provide accurate and timely information to customers regarding their accounts and services.
  • Assist customers with resolving issues and concerns related to their electric service.
  • Work collaboratively with other departments to ensure seamless customer service.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.
  • Strong problem-solving skills and ability to think critically.
  • Knowledge of electric utility services and regulations.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.