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Senior Operations Manager
2 months ago
Regal Rexnord Corporation is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others.
As a Senior Operations Manager, you will be responsible for overseeing the field service operations, ensuring safety, mastery, and efficiency, while cultivating a culture of camaraderie and unparalleled client experiences.
Key Responsibilities- Team Leadership
- Champion a culture of inspiration and support, elevating our service standards and fostering unity.
- Lead talent acquisition, development, and performance elevation, shaping a future-ready team.
- Engage in hands-on field mentorship, refining processes and enhancing customer rapport.
- Strategically allocate resources to bolster safety and amplify productivity.
- Customer Experience
- Be the custodian of stellar customer service, setting new benchmarks in satisfaction.
- Swiftly navigate customer concerns to resolutions, reinforcing trust and loyalty.
- Mastermind the seamless functionality of our cutting-edge palletizing and conveying systems.
- Foster robust communication channels between clients and our sales force.
- Innovate service strategies to expedite solutions and uplift service agreements.
- Safety and Compliance
- Prioritize safety above all, instilling a zero-incident mindset through proactive training and adherence.
- Craft and disseminate bespoke safety protocols, ensuring team-wide compliance.
- Operational Excellence
- Oversee operational finances, optimizing service delivery for peak profitability.
- Hit and exceed service metrics, from cost management to tool stewardship and rapid response.
- Financial Acumen
- Navigate the fiscal landscape of field services, from budget crafting to meticulous expense oversight.
- Forecast service revenue with precision, contributing to our financial foresight.
- Talent Development
- Architect robust training frameworks, elevating skillsets and driving performance.
- Conduct transformative coaching and appraisals, fostering professional growth.
- Administrative Leadership
- Spearhead data-driven initiatives, propelling continuous departmental evolution.
- Uphold the highest standards in documentation and operational compliance.
- Actively participate in and promote our safety and environmental ethos.
- On-Call Support
- Provide pivotal support in our on-call rotation, ensuring emergency readiness.
- Embrace diverse responsibilities, adapting to the evolving needs of our dynamic enterprise.
- Proven leadership prowess, with a zeal for nurturing teams and enriching customer experiences.
- Robust technical acumen, ideally within electronics, technology, or diagnostics.
- Exceptional communicative and interpersonal tact.
- Agile, independent work style, thriving in a brisk, results-driven setting.
- Microsoft Office proficiency, coupled with budgetary and forecasting savvy.
- A bachelor's degree in a relevant engineering discipline or equivalent experience.
- A rich tapestry of experience, with at least six years in the field, including two in a managerial capacity.
- Willingness to travel as needed, ensuring the seamless operation and development of our team.
