Platform Strategy Manager

3 days ago

Santa Clara, California, United States ServiceNow Full time
Job Title: Gen AI Product Strategy & Operation Manager

ServiceNow is the AI platform for business transformation, and we're seeking a highly skilled Gen AI Product Strategy & Operation Manager to join our team.

About the Role

We're looking for a strategic thinker who can drive business growth and operational excellence across our portfolio. As a key member of the Platform Strategic Operations team, you'll contribute to a user-centered Gen AI product strategy that dials into our customers' needs and product specificities.

Key Responsibilities
  • Develop and execute a user-centered Gen AI product strategy that drives business growth and operational excellence.
  • Work cross-functionally with product, engineering, design, and other teams to ensure we push the accelerator on our Gen AI products.
  • Model business initiatives and lead competitive intelligence activities leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap.
  • Help run operational cadences (e.g., Quarterly Product Reviews, Annual Planning, etc.) and support alignment between Product leaders and all stakeholders (C-Level, other functions).
  • Develop market and strategic analysis, working with leadership and the Product Management team (e.g., market sizing, buy/build/partner assessment, competitive strategy).
  • Manage Gen AI initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders.
Requirements
  • Education: MBA or Master's degree in a Management, Technical, or Engineering field.
  • 2+ years post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar).
  • Experience working for or with established enterprise tech companies. Work experience in product development, technical strategy, and product ops functions is a plus.
  • Expertise and/or strong interest in the enterprise software/SaaS industry, ideally in the AI/Gen AI space.
  • Effective communicator both verbally and in writing; comfortable in business and technical discussions.
  • Track record of leading cross-functional projects, building trusting relationships, and influencing others.
  • Collaborative team player who is also an independent thinker.
  • Self-starter who thrives and can multitask in fast-paced, often ambiguous environments.
What We Offer

We offer a competitive compensation package, including a base pay of $119,300 - $208,700, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

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