Salesforce Implementation Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Salesforce Administrator to join our team at ITW. As a Salesforce Administrator, you will be responsible for implementing changes to Salesforce as needed, providing end-user support and training on the use of Salesforce, and managing all issues to conclusion.
Key Responsibilities:
- Acts as the primary Salesforce administrator for end-user support.
- Manages all issues to conclusion.
- Responsible for understanding the data structure and data content within Salesforce for extraction, analysis, and compilation of this information into reports or dashboards as requested by management.
- Develops automated techniques to extract information and other records within the system for reporting purposes.
- Responsible for Salesforce system documentation, knowledge articles, procedures, and system backups.
- Identifies needed improvements to Salesforce processes or functionality and works with the Salesforce team to implement ongoing improvements.
- Responsible for testing new or modified functionality in test environments.
- Manages data clean-up audits and procedures and handles mass updates of data as requested.
Requirements:
- Bachelor's degree or equivalent.
- Salesforce Admin Certification.
- 3-5 years of relevant experience using Salesforce.
- Advanced knowledge of Case Management, User Profile Maintenance, Workflows, and Field/Object Creation.
- Knowledge of General Business flows, order.
- CPQ knowledge helpful.
About ITW:
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
Equal Employment Opportunity:
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws.
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