Community Leasing Associate

2 weeks ago


Los Angeles, California, United States Fairfield Residential Full time
About This Role

At Fairfield Residential, we're seeking a highly motivated and customer-focused Leasing Associate to join our team. As a Leasing Associate, you will be the first point of contact for prospective residents, current residents, vendors, and Fairfield associates. Your primary responsibility will be to drive the lease closing process by highlighting the quality of our community and the amenities available at the property to prospective residents.

Key Responsibilities
  • Be the first point of contact with prospective residents, current residents, vendors, and Fairfield associates.
  • Drive the lease closing process by highlighting the quality of the community and the amenities available at the property to prospective residents.
  • Determine the customer's needs, resolve and/or escalate to a higher level as permitted.
  • Use your customer-friendly personality as well as your ability to diffuse/resolve difficult situations while nurturing relationships.
  • Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention.
  • Meet sales goals, leasing ratios, and maintain milestones in customer service and resident satisfaction, throughout the sales process.
Requirements
  • Minimum of one year experience in a customer service, sales, or retail position required.
  • Knowledge of Low Income Housing Tax Credit (LIHTC) preferred.
  • Strong math skills required.
  • Strong typing and computer skills with intermediate knowledge of Microsoft Outlook, Word, and Excel required.
  • Professional verbal and written communication skills required.
  • Experience or knowledge in leasing or real estate a plus.
  • Ability to close a sale is highly preferred.
  • Knowledge of tax credit, fair housing, and trade practices a plus.
  • Experience using Yardi or other related property management accounting software a plus.
  • High school diploma or equivalent required.
  • Valid driver's license may be required.
  • Ability to work a flexible schedule to include weekends, evenings, and some holidays.
What We Offer
  • Paid time off, paid holidays, and sick days.
  • Matched 401(k).
  • Medical, dental, and vision insurance.
  • Flexible spending account.
  • Life insurance.


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