Tax Office Manager

13 hours ago


Milwaukee, Wisconsin, United States H&R Block Full time
Job Title: Tax Office Manager

At H&R Block, we're looking for a Tax Office Manager to lead our team of tax professionals. As a Tax Office Manager, you'll be responsible for managing a team of tax associates, providing exceptional customer service, and driving business growth.

Key Responsibilities:

  • Manage a team of tax associates to ensure excellent customer service and meet business objectives.
  • Develop and implement office-level growth plans, including local partnerships and community involvement.
  • Recruit and interview candidates for tax office associate positions.
  • Serve as a point of contact for escalated client service concerns.
  • Ensure clients are scheduled properly and conflicts are resolved.

Requirements:

  • 2+ years of experience in a customer service or leadership role.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course.
  • Annual completion of 10 hours of continuing education and ability to meet all other IRS and applicable state requirements.
  • Computer proficient with the ability to use MS Office.

About H&R Block:

We're a company that values diversity, inclusion, and community involvement. Our employees are passionate about helping others and making a difference in their communities.


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