Tax Office Operations Manager

2 weeks ago


Milwaukee, Wisconsin, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for supporting the Multi-Unit Team Leader and ensuring the delivery of exceptional client service experiences.

Key Responsibilities
  • Support the Multi-Unit Team Leader in executing daily operations and ensuring quality service delivery
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
  • Provide phone coverage and engage with clients to deliver an outstanding experience
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
Requirements
  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude and flexibility to work a flexible schedule
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

We welcome and celebrate diversity in the workplace and are an equal opportunity employer. If you're looking to make an impact, H&R Block is the place for you.



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