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Customer Service Representative
2 months ago
About Us
Security Finance is a leading provider of financial services, offering easy and safe installment loans and income tax preparation to communities across the country.
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to help them achieve their financial goals.
Key Responsibilities
- Customer Service
- Provide outstanding customer service to customers via phone, in-person, and through written communication.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Loan and Tax Preparation
- Prepare and process loans and income tax returns for customers.
- Market for new and continued customer business.
- Training and Development
- Participate in comprehensive training programs to develop skills and knowledge in financial services.
- Stay up-to-date on company policies, procedures, and products.
What We Offer
- Competitive Compensation and Benefits
- Competitive hourly rate and opportunities for pay increases.
- Excellent benefits package, including medical insurance, dental, life insurance, short-and long-term disability, profit sharing, and 401k with company matching.
- Opportunities for Advancement
- Opportunities for career growth and advancement within the company.
- Monthly bonus potential based on team performance.
- Community Involvement
- Participate in community service initiatives and contribute to the company's commitment to giving back to the community.
Requirements
- Customer Service Experience
- Previous customer service experience, preferably in a financial services or related industry.
- Communication and Interpersonal Skills
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Basic Computer Skills
- Basic computer skills, including proficiency in Microsoft Office and other software applications.
Working Conditions
This position will also support offices in surrounding cities, providing opportunities for growth and development within the company.
