Customer Service Liaison

4 weeks ago


SaintMartinsousMontaigu, Bourgogne-Franche-Comté, United States Champion Homes Full time
Customer Service Representative Job Description

Champion Home Builders is seeking a skilled Customer Service Representative to join our team in Leesville, LA. As a key member of our Service Department, you will be responsible for providing exceptional customer service to our retailers and homeowners.

Key Responsibilities:
  • Foster a positive attitude and image for Champion Home Builders to retailers and homebuyers.
  • Be an asset to our retailers and homeowners, finding ways to say "yes" rather than "no".
  • Answer incoming phone calls and email inquiries promptly, thoroughly, courteously, and accurately.
  • Interface between homeowners, retailers, and Champion to resolve warranty issues.
  • Write accurate service orders and parts orders for contractors and technicians to complete warranty work.
  • Take ownership of specific individual duties as assigned by supervisors. Able to work without close supervision.
  • Comfortable multitasking.
  • Strong work ethic and communication skills.
  • Manage warranty work using proprietary software.
  • Assist in maintaining a database of homeowners and open work orders.
  • Cross-train to be a parts coordinator.
Requirements:
  • Ability to work in a team environment.
  • Excellent communication skills.
  • Calm and patient demeanor when working with retailers and homeowners.
  • Strong attention to detail.
  • Computer skills, including experience with Word and Excel.
  • Valid driver's license and clean driving record.
  • High School diploma or equivalent experience.

We offer a competitive compensation package, including wellness programs, medical and dental plans, vacation and sick time, paid holidays, 401-K, and other benefits. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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