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Regional Operations Support Specialist

2 months ago

Herndon, Virginia, United States National Corporate Housing Full time

Job Summary:

National Corporate Housing is seeking a highly skilled and experienced Regional Operations Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional support to our regional markets, ensuring seamless execution of our corporate housing programs.

Key Responsibilities:

  • Audit property and guest ledgers to ensure accurate billing and payments.
  • Assist markets with posting payments to vendors, initiating electronic payments, and expediting payment when needed.
  • Audit general ledgers and market invoices for approval.
  • Execute property leases from initiation to completion/renewal in a timely manner.
  • Communicate with properties to obtain renewal offers as needed.
  • Deliver notice to vacates to market properties in a timely manner.
  • Build strong partnerships/relationships with properties.
  • Evaluate, identify, and communicate opportunities, issues, and trends to improve region efficiency and guest experience.
  • Perform other duties necessary to support the market and guests.
  • Audit information in management software for accuracy in relation to sales and service.
  • Manage office/promotional supplies for markets.
  • Assist with regional motivation contests.
  • Manage meeting agendas for the region.
  • Run L10 Meetings and take notes.
  • Manage office leases and expirations with General Counsel and VP of Accounting.
  • Special projects as assigned to support markets/region.

Requirements:

  • Proven ability to multitask and be flexible with various duties.
  • Strong administrative skills and attention to detail.
  • Ability to communicate clearly and concisely both vocally and in writing.
  • Outstanding customer service and problem resolution skills.
  • Excellent organizational skills.
  • Experienced with reservation systems/strong data entry skills.
  • Ability to operate general office equipment.
  • 3-5 years hospitality or hotel customer service experience.
  • High School diploma or equivalent.

Benefits:

  • Competitive Compensation.
  • Performance-based bonus potential.
  • Health, Dental, and Vision insurance.
  • Work from home and flexible work schedule available.
  • 401K plan.
  • One of a kind culture with dedicated Diversity, Equity, and Inclusion Specialist and Inclusion Council.
  • Inclusive Awards and Recognition Program for All.
  • Paid time off.
  • Wellness program.
  • Complimentary use of corporate apartments for vacation or travel (when available).