SailPoint Operations Support Engineer L2

1 week ago


Baltimore, Maryland, United States VDart Full time
Job Summary:

As a SailPoint Operations Support Engineer L2 at VDart, you will be responsible for providing top-notch support for SailPoint IdentityIQ. This includes troubleshooting, incident resolution, and service requests. You will also manage user identities, roles, and access permissions within the SailPoint platform. Additionally, you will analyze and resolve issues related to identity provisioning, de-provisioning, and access management. Your collaboration with development teams and other stakeholders will ensure timely resolution of incidents and service requests. You will also monitor system performance and health, ensuring high availability and performance of the SailPoint platform. Furthermore, you will maintain detailed documentation of support processes, configurations, and operational procedures. Your expertise will ensure that all IAM processes comply with organizational policies, standards, and regulatory requirements. You will also proactively identify opportunities for process improvement and automation within the IAM framework. You will customize workflows, forms, rules, roles, policies, reports, certifications, and build and maintain workflows for various Lifecycle Events. You will assist in the program development process, user acceptance testing, user access reviews, system documentation, and implementation. You will actively seek new ways of automating and eliminating task-based and repetitive work, to remove human error, and improve security posture.

Requirements:
~ Bachelor's degree in computer science, Information Technology, or related field.
~ At least 10+ years of experience in Identity and Access Management (IAM) operations.
~ At least 7 years of hands-on experience with SailPoint IdentityIQ.
~ Proficient in SailPoint IdentityIQ installation, configuration, and administration.
~ Strong understanding of IAM concepts, including identity lifecycle management, role-based access control (RBAC), and least privilege principles.
~ Familiarity with directory services (e.g., Active Directory, LDAP).
~ Basic knowledge of databases (SQL, Oracle) and scripting languages (e.g., PowerShell, JavaScript).
~ Excellent analytical and troubleshooting skills.
~ Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
~ Relevant certifications such as SailPoint Certified IdentityIQ Engineer, CompTIA Security+, or CISSP are a plus.

Note:
~ This is a 24*7 role. The successful candidate will be part of an on-call rotation to address critical issues outside regular working hours.

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