Senior Quality Assurance Engineer

7 hours ago


Grand Rapids, Michigan, United States Shape Corp Full time
Job Title: Senior Quality Assurance Engineer

Shape Corp is seeking a highly skilled Senior Quality Assurance Engineer to join our team. As a key member of our quality team, you will be responsible for ensuring the highest level of quality in our products and services.

Key Responsibilities:
  • Manage the intake, clarification, and assignment of customer-reported problems.
  • Run daily meetings to ensure incoming issues are clarified and assigned to responsible functions.
  • Work with cross-functional representatives to ensure issues are moving through the problem response workflow or are escalated when progress is insufficient.
  • Provide investigation and problem-solving assistance wherever needed.
  • Publish weekly management indicators on performance of the customer action tracking system (CATS) highlighting problem areas where intervention, escalation, or additional resources are needed.
Requirements:
  • Bachelor's degree in a relevant field.
  • 6 or more years of quality and/or production experience.
  • Strong problem-solving skills and analytical ability.
  • Ability to work independently or with others on projects and function effectively in a team environment.
  • Excellent communication and organizational skills.
  • Technical expertise and knowledge of computer analysis tools such as Minitab, Net inspect, Tableau, Excel, etc.
What We Offer:

Shape Corp is an equal opportunity employer and offers a competitive salary and benefits package.



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