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Customer Service Liaison
2 months ago
We are seeking a highly skilled Public Outreach Specialist to join our team at Primera Engineers. As a key member of our Transportation division, you will play a pivotal role in bridging the gap between technical teams and homeowners. Your exceptional communication skills and ability to work collaboratively with various teams and individuals will be essential in ensuring outstanding customer service.
Key Responsibilities- Complete administrative tasks, including scheduling home inventory appointments and preparing participant master lists.
- Attend homeowner briefings to assist with signing in attendees, collecting applications, and distributing participant information folders.
- Provide exceptional customer service, answering calls from homeowners and forwarding participant questions and requests for information to project managers.
- Guide homeowners through all phases of the Residential Sound Insulation Program, ensuring compliance with program requirements.
- Experience in public outreach, customer service, or a related field, with a strong understanding of engineering principles.
- Strong communication and writing skills, with proficiency in Microsoft Office, Adobe, and database software.
- Ability to work collaboratively with various teams and individuals, with a focus on providing exceptional customer service.
- An excellent benefits package, including 401K match and employee stock ownership.
- Flexible work scheduling in a fast-growing company.
- A fun, inclusive, and collaborative environment.
- Colleagues who appreciate differences in people, perspectives, cultures, and ideas.
We value knowledge and learning, and we believe in the power of connection and collaboration. If you are a motivated and detail-oriented individual with a passion for public outreach and customer service, we encourage you to apply for this exciting opportunity.
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