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Clinical Nurse Educator
1 month ago
We are seeking a highly skilled Clinical Nurse Educator to join our team in providing patient support and education in the field. As a Clinical Nurse Educator, you will play a critical role in supporting patients prescribed ACTIMMUNE, providing logistical and educational assistance to patients and caregivers, as well as office staff.
Key Responsibilities:
- Provide home-based training on proper use of medication, including self-injection techniques.
- Support and educate patients and caregivers about patient services for ACTIMMUNE, including product support and information, dosing and administration, reimbursement services, and other education as needed.
- Provide reimbursement education and support to physicians' offices with specific emphasis on Amgen By Your Side reimbursement support services.
- Secure written opt-in and consent waivers to the patient support program for patients in the region.
- Maintain routine and proactive contact with patients while reactively responding to specific requests.
- Educate patients about insurance options when necessary to ensure continuity of care for the patient.
- Help patients and families to resolve logistical challenges with insurance and pharmacies when necessary.
- Respond immediately to patient and patient family questions and concerns; providing resources to resolve patient/caregiver issues.
- Connect patients with and warm transfer to appropriate financial assistance programs, if eligible and appropriate.
- Connect patients with external support programs that may be available in the region, as needed.
- Partner with Safety and PV. Report AEs and product complaints through medical information.
- Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements.
- Represent Amgen at external meetings.
- Coordinate with case managers and home office commercial team.
Requirements:
- Doctorate degree AND 2 years of field-based experience in patient services/reimbursement
- Or Master's degree AND 4 years of field-based experience in patient services/reimbursement
- Or Bachelor's degree or AND 6 years of field-based experience in patient services/reimbursement
- An active and unencumbered RN license required.
Preferred Qualifications:
- Bilingual in Spanish & English preferred.
- Orphan or Rare disease experience preferred.
- Experience directly supporting patients preferred.
- Account management/institutional experience preferred.
- Familiarity with HIPAA guidelines and FDA requirements.
- Familiarity with and Adherence to internal and OIG Compliance guidelines a must.
- Ability to handle difficult patient cases and resolve hurdles.
- Ability to work in team environment and manage communication with case managers and clinical sales associates.
- Ability to respond immediately when necessary to prevent lapses in treatment.
- Strong analytical skills and ability to report on meaningful activity in the region.
- Proficient in Microsoft Office.
- Professional, proactive demeanor.
- Strong interpersonal skills.
- Excellent written and verbal communication skills.
- Facilitate or attend virtual/live patient/caregiver educational events
- Ability to travel up to 75%, including some overnight and weekend commitments.
What We Offer:
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models, including remote and hybrid work arrangements, where possible