Sales and Customer Support Specialist
2 days ago
Job Summary
The French Agency seeks a skilled Customer Service Representative to provide top-notch customer support and maintain accurate records. This full-time role offers a competitive salary of $49,200 per year, based on a 40-hour workweek, with opportunities for growth and professional development.
About the Job
In this role, you will:
- Provide exceptional customer service via phone, email, or chat
- Maintain accurate records of customer interactions and sales data
- Collaborate with internal teams to ensure seamless customer experience
- Process releases and production tasks
- Coordinate with shipping and production to ensure timely delivery
- Support graphics team by supplying new item write-ups and job checklists
- Create and maintain part numbers in our ERP system
- Process art billing and review pdfs for approval
- Send color targets to customers for approval
- Assist Sales Department with requests and reviews inventories
- Request samples for customers and sales representatives
- Keep files up-to-date and issue RMA's
- Review art billing for invoice readiness
- Attend final QA process as needed
Requirements
To succeed in this role, you should have:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer skills and familiarity with ERP systems
About Us
The French Agency is a dynamic company dedicated to providing exceptional customer service and supporting our clients' needs.
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