Sales and Customer Support Specialist

2 days ago


Reno, Nevada, United States French Agency Full time

Job Summary

The French Agency seeks a skilled Customer Service Representative to provide top-notch customer support and maintain accurate records. This full-time role offers a competitive salary of $49,200 per year, based on a 40-hour workweek, with opportunities for growth and professional development.

About the Job

In this role, you will:

  • Provide exceptional customer service via phone, email, or chat
  • Maintain accurate records of customer interactions and sales data
  • Collaborate with internal teams to ensure seamless customer experience
  • Process releases and production tasks
  • Coordinate with shipping and production to ensure timely delivery
  • Support graphics team by supplying new item write-ups and job checklists
  • Create and maintain part numbers in our ERP system
  • Process art billing and review pdfs for approval
  • Send color targets to customers for approval
  • Assist Sales Department with requests and reviews inventories
  • Request samples for customers and sales representatives
  • Keep files up-to-date and issue RMA's
  • Review art billing for invoice readiness
  • Attend final QA process as needed

Requirements

To succeed in this role, you should have:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and familiarity with ERP systems

About Us

The French Agency is a dynamic company dedicated to providing exceptional customer service and supporting our clients' needs.



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