Guest Experience Associate

2 weeks ago


Milford, Ohio, United States Toca Full time
About TOCA

At TOCA, we're passionate about creating an environment that becomes the 'third home' for our guests. We believe in fostering a culture that values continuous improvement, excellence, and a commitment to delivering exceptional experiences.

Job Highlights
  • Reports To: General Manager
  • Location: Bedford Heights, OH
  • Compensation: Competitive hourly pay with internal growth opportunities
Job Description

We're seeking a highly motivated and enthusiastic individual to join our team as an Experience Associate. As an Experience Associate, you'll play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within our soccer training facility.

Key Responsibilities
  • Greet guests warmly and ensure their needs are met promptly and courteously.
  • Assist guests with inquiries and provide information about our programs and services.
  • Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
  • Handle guest feedback, concerns, and complaints in a professional and empathetic manner.
Requirements
  • High school diploma or equivalent.
  • Previous customer service, hospitality, or guest relations experience.
  • Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
  • Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Proficiency in basic computer applications (Google Suite, scheduling software, etc.).
  • Flexibility to work evenings, weekends, and holidays.
  • Ability to kneel, bend, reach, climb, and stand for long durations of time.
  • Ability to move and lift equipment and supplies of 30+ pounds.
What We Offer
  • Gain valuable work experience in the sports industry within a dynamic and innovative soccer training facility.
  • Positive and supportive team culture that values continuous improvement and excellence.
Equal Employment Opportunity

TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



  • Milford, Ohio, United States TOCA USA Full time

    Job Title: Guest Experience AssociateAbout the Role:We are seeking a passionate and enthusiastic individual to join our soccer training facility team as a Guest Experience Associate. As a Guest Experience Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility.Key...


  • Milford, Ohio, United States AEG Full time

    Job Title: Guest Experience AssociateAt TOCA Soccer Training Facility, we are passionate about creating an exceptional experience for our guests. As a Guest Experience Associate, you will play a crucial role in ensuring that every guest feels welcome, valued, and leaves with a smile.Key Responsibilities:Greet guests warmly and ensure their needs are met...

  • Guest Experience Lead

    2 weeks ago


    Milford, Ohio, United States McDonald's Full time

    Be the Face of McDonald'sWe're looking for a Guest Experience Lead to join our team at McDonald's. As a key member of our restaurant staff, you'll be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Lead the guest experience by checking in with customers and ensuring they're...


  • Milford, Ohio, United States TOCA Football Full time

    About TOCA Soccer TrainingWe are a dynamic and innovative soccer training facility dedicated to creating an environment that becomes the "third home" for our guests. Our mission is to provide a consistent and amazing experience for everyone who interacts with us, whether it's our dedicated team members or esteemed guests.Job HighlightsReports To: General...


  • Milford, Ohio, United States AEG Full time

    Job Title: Guest Experience AssociateAt TOCA, we are passionate about creating an exceptional experience for our guests. We believe in fostering a welcoming environment that becomes a second home for our visitors, where they can learn, grow, and thrive.Key Responsibilities:Guest Experience Excellence: Greet guests warmly, ensure their needs are met promptly...


  • Milford, Ohio, United States United Dairy Farmers Full time

    United Dairy Farmers U.S.As a Guest Service Associate, you will be responsible for providing exceptional customer service to our guests. Your key responsibilities will include:Key Responsibilities:Greet guests with a warm and authentic hello, ensuring the store is prepared and ready for guests at all times.Anticipate the needs of guests and provide...


  • Milford, Ohio, United States United Dairy Farmers Full time

    United Dairy Farmers U.S.Key Responsibilities:As a Guest Service Associate at United Dairy Farmers, you will be responsible for:Greeting Guests with a warm and authentic welcome, ensuring the store is prepared and ready for Guests at all times.Anticipating the needs of Guests and providing assistance to ensure each Guest leaves satisfied with the intention...


  • Milford, Ohio, United States United Dairy Farmers Full time

    Key Responsibilities:As a Guest Service Associate at United Dairy Farmers, you will be responsible for providing exceptional customer service to our guests. This includes greeting guests with a warm and authentic hello, ensuring the store is prepared and ready for guests at all times, and anticipating the needs of our guests to ensure they leave satisfied...


  • Milford, Ohio, United States United Dairy Farmers Full time

    Customer Service Excellence at United Dairy FarmersAs a Guest Service Associate at United Dairy Farmers, you will be the face of our brand, providing exceptional customer service to every guest who walks through our doors. Your primary responsibility will be to create a welcoming and friendly atmosphere, ensuring that every guest feels valued and satisfied...


  • Milford, Ohio, United States Equity LifeStyle Properties, Inc. Full time

    At Equity LifeStyle Properties, Inc., we pride ourselves on fostering a culture of appreciation and a commitment to excellence, making us the perfect organization for building a rewarding career. We are currently seeking a Guest Services Representative for our Clerbrook Golf Resort located in Clermont, Florida. Key Responsibilities: As a Guest Services...

  • Server Associate

    1 week ago


    Milford, Ohio, United States Red Robin Full time

    Server Role at Red RobinAs a Server at Red Robin, you will be responsible for providing exceptional customer service, taking orders accurately, and delivering food and drinks in a timely manner. You will also be expected to work collaboratively with your team to ensure a fun and satisfying dining experience for our guests. This role offers a great starting...

  • Server Associate

    4 days ago


    Milford, Ohio, United States Red Robin Full time

    Server Opportunity at Red RobinAs a Server at Red Robin, you will provide exceptional customer service, take orders accurately, and deliver food and drinks in a timely manner. You will also be responsible for creating a fun and satisfying dining experience for our guests. This role offers a great starting point for future opportunities as a Supervisor or...

  • Sales Associate

    3 weeks ago


    Milford, Ohio, United States Target Full time

    Join Target as a Specialty Sales Team MemberWe're looking for a talented and enthusiastic individual to join our team as a Specialty Sales Team Member at Target. As a key member of our sales team, you'll play a vital role in delivering an exceptional shopping experience for our guests.Key Responsibilities:Work collaboratively with the team to achieve sales...


  • Milford, Ohio, United States Buffalo Wild Wings Full time

    Key Responsibilities: Manage takeout orders and assist guests with payment Create a positive first impression for every guest Greet sports fans with enthusiasm and make them feel part of the team Demonstrate passion and commitment in a fast-paced environmentAbout the Role:As a member of our team, you will be responsible for providing exceptional customer...

  • Restaurant Associate

    2 weeks ago


    Milford, Ohio, United States Buffalo Wild Wings Full time

    Work with Us at Buffalo Wild WingsWe're looking for a motivated and friendly individual to join our team as a Cashier at Buffalo Wild Wings. As a key member of our team, you'll be responsible for:Key Responsibilities:Managing takeout orders and assisting guests with paymentMaking a great first impression with every guestGreeting hungry sports fans and making...


  • Milford, Ohio, United States United Dairy Farmers Full time

    United Dairy Farmers U.S.Key Responsibilities:As a Guest Service Associate at United Dairy Farmers, you will be responsible for providing exceptional customer service and ensuring a positive experience for every guest who walks through our doors.Key Tasks:Greet guests with a warm and welcoming smile, ensuring the store is prepared and ready for guests at all...


  • Milford, Ohio, United States United Dairy Farmers Full time

    United Dairy Farmers U.S.Key Responsibilities:As a Guest Service Associate at United Dairy Farmers, you will be responsible for providing exceptional customer service and ensuring a positive experience for all guests. This includes greeting guests with a warm and authentic hello, anticipating their needs, and providing assistance to ensure they leave...


  • Milford, Ohio, United States Friends Venture LLC Full time

    Job OverviewWe are seeking a motivated and enthusiastic individual to join our team as a Krispy Krunchy Chicken Crew Member. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service, preparing and serving food and drinks, and maintaining a clean and welcoming environment.Key ResponsibilitiesCustomer Service:...


  • Milford, Ohio, United States United Dairy Farmers Full time

    United Dairy Farmers Job OpportunityWe are seeking a skilled Guest Service Associate to join our team at United Dairy Farmers Wolfpen-Pleasant Hill location.Key Responsibilities:Greet guests with a warm and authentic welcome, ensuring the store is prepared and ready for guests at all times.Anticipate guests' needs and provide assistance to ensure each guest...


  • Milford, Ohio, United States Ciena Healthcare Management, Inc. Full time

    Housekeeping Aide Job DescriptionWe are seeking a detail-oriented and organized Housekeeping Aide to join our team at Ciena Healthcare Management, Inc. The successful candidate will be responsible for maintaining a clean and safe environment for our guests, associates, and visitors.Responsibilities:Clean and sanitize guest rooms, bathrooms, and common areas...