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Guest Experience Associate

1 month ago

Milford, Ohio, United States TOCA USA Full time
Job Title: Guest Experience Associate

About the Role:

We are seeking a passionate and enthusiastic individual to join our soccer training facility team as a Guest Experience Associate. As a Guest Experience Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility.

Key Responsibilities:

- Greet guests warmly and ensure their needs are met promptly and courteously.
- Assist guests with inquiries and provide information about our programs and services.
- Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
- Handle guest feedback, concerns, and complaints in a professional and empathetic manner.

Requirements:

- High school diploma or equivalent.
- Previous customer service, hospitality, or guest relations experience.
- Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
- Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
- Problem-solving skills and the ability to remain calm under pressure.
- Proficiency in basic computer applications (Google Suite, scheduling software, etc.).
- Flexibility to work evenings, weekends, and holidays.
- Ability to kneel, bend, reach, climb, and stand for long durations of time.
- Ability to move and lift equipment and supplies of 30+ pounds.

What We Offer:

- Gain valuable work experience in the sports industry within a dynamic and innovative soccer training facility.
- Positive and supportive team culture that values continuous improvement and excellence.
- TOCA Soccer, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.