Director of Research and Insights

17 hours ago

Boston, Massachusetts, United States American Student Assistance Full time
Research and Insights Director

The Director of Research and Insights will lead the Research & Insights group at American Student Assistance, enabling the team to act as partners to key stakeholders. The Director will oversee a holistic research and analytics plan that measures the impact of ASA and key partner-provided efforts through rigorous qualitative and quantitative research, and data analytics.

The Director will drive ASA innovation of new products and services through voice of the teen research and insights communities, existing product and program data, and advanced data analytics strategies. This includes uncovering data that supports advocacy, philanthropy, and thought leadership efforts to expanded career education and future planning opportunities, and supports ASA's position as an expert on Gen Z.

To successfully deliver on this learning and measurement agenda, the Director will work closely with senior leadership to build and execute on a research and data strategy.

Key Responsibilities:
  • Creating and executing on a coordinated rollout of insights sharing, KPI, and outcomes dashboard reporting to drive a high-performing, engaged culture for the organization.
  • Developing and expanding a data management and analytics team that can support ASA's digital assets.
  • Developing and managing new internal research to establish ASA as a thought leader with insights into our key demographics.
  • Developing and managing external research done on ASA's behalf by consultants or partners, including overseeing all aspects of contracted research, including defining project scopes, selecting contractors, and managing deliverables.
Requirements:
  • 8-10+ years of experience in a research-focused role using a mix of qualitative and quantitative primary research and secondary research, ideally within the education sector or related fields.
  • Experience leading and mentoring a research or business intelligence/data analytics team.
  • Demonstrated experience in managing comprehensive research projects.
  • Experience in presenting actionable insights and implications to senior and executive-level audiences.
  • Experience in education, workforce readiness, or grant evaluation preferred.
  • Qualitative research design and execution, including moderation and discussion facilitation.
  • Experience with statistical analysis and modeling, SQL, and Cloud-Based Warehouses.
  • Experience creating a data governance strategy is preferred.
  • Strong proactive and cross-functional collaboration skills.
  • Experience working within a design thinking methodology.
Education:

An advanced degree (PhD) in statistical analysis, impact measurement, behavioral sciences, educational outcomes, etc. is required.

Skills:
  • Self-motivated, and proactive project management within an agile environment.
  • Outstanding collaboration skills, working across the organization at all levels.
  • Management and development of teams and direct reports, including professional development, performance reporting, goal setting, and tracking.
  • Quantitative and qualitative research design and methodologies for segmentation, driver analytics, brand equity, user journey research, product optimization, impact measurement, and experimental design.
  • Data visualization and storytelling to facilitate strategic business decision-making.
  • Business intelligence tools like MS Excel, DOMO, Power BI, Google Analytics, Tableau, Alteryx, etc.
  • Experience working with learning data, data architecture, and platforms like Snowflake, Sharepoint Analytics, SumTotal, etc.
  • Excellent analytical, writing, and communication skills.
  • Skilled at public speaking and presenting data.

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