Front Office Supervisor

2 weeks ago


Lombard, Illinois, United States Crescent Services Full time
Unlock Your Potential as a Front Office Supervisor

Are you a motivated and results-driven professional looking for a challenging role in a dynamic hotel environment? Do you have a passion for delivering exceptional guest experiences and leading high-performing teams? If so, we invite you to join our team at The Westin Chicago Lombard as a Front Office Supervisor.

About the Role:
As a Front Office Supervisor, you will be responsible for overseeing the daily operations of the Front Desk staff, ensuring seamless guest check-ins, and providing exceptional customer service. You will also be responsible for interviewing, hiring, training, and evaluating staff members, as well as implementing company programs and policies to maximize revenues and profits.

Key Responsibilities:
  • Lead and motivate the Front Desk team to deliver exceptional guest experiences and achieve high levels of customer satisfaction.
  • Supervise the daily operations of the Front Desk, including guest check-ins, room assignments, and resolving guest complaints.
  • Interview, hire, train, and evaluate staff members to ensure they meet the hotel's high standards.
  • Implement company programs and policies to maximize revenues and profits.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.

Requirements:
  • 2+ years of experience in a hotel front desk or supervisory role.
  • Excellent communication and leadership skills.
  • Ability to work flexible shifts, including evenings, weekends, and holidays.
  • Basic mathematical skills and ability to operate a computer system.
  • Ability to stand, walk, and continuously perform behind the front desk.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Equal Opportunity Employer:
The Westin Chicago Lombard is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.

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