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Commercial Provisioning Specialist
2 months ago
Vyve Broadband is seeking a highly skilled Commercial Provisioning Professional to join our team. As a key member of our provisioning team, you will be responsible for facilitating the provisioning and installation of new commercial services, acting as a liaison between technical sales and implementation teams, and providing training and ongoing support to end users and internal staff.
Key Responsibilities- CPE Provisioning - 2+ Service Lines: Ensure seamless provisioning of customer premise equipment (CPE) for multiple service lines, ensuring timely and accurate delivery of services.
- PM Job Implementation: Collaborate with internal teams to implement project management (PM) jobs, ensuring efficient and effective execution of projects.
- Remotely Support Day 1 Installs: Provide remote support to customers during their first day of service, ensuring a smooth and hassle-free experience.
- Order New Hardware: Procure and order new hardware as needed, ensuring timely delivery and installation.
- Inventory Management: Maintain accurate inventory levels, ensuring that all necessary equipment is available for provisioning and installation.
- Bench Test CPE: Conduct thorough bench testing of CPE to ensure it meets quality and performance standards.
- Ship Hardware to Local Markets: Coordinate the shipment of hardware to local markets, ensuring timely delivery and installation.
- Managing DID Pools: Manage and maintain DID (Direct Inward Dialing) pools, ensuring efficient use of resources and minimizing waste.
- Notating & Completing SalesForce Opportunities: Update and complete Salesforce opportunities, ensuring accurate tracking and reporting of sales and provisioning activities.
- Updating Aestiva Procurement Software: Maintain and update Aestiva procurement software, ensuring accurate and efficient procurement processes.
- Open Support Tickets with Momentum: Collaborate with internal teams to open and manage support tickets with Momentum, ensuring timely and effective resolution of customer issues.
- Procurement Assistance: Provide procurement assistance to internal teams, ensuring efficient and effective procurement processes.
- Proficiency in Data or Voice Provisioning: Possess strong knowledge and skills in data or voice provisioning, including configuration and setup.
- Configure from Template: Ability to configure services from templates, ensuring efficient and accurate provisioning.
- Utilize Software Tools: Proficient in utilizing software tools, including Aestiva procurement software and Salesforce.
- Prioritizing Provisioning Tasks: Ability to prioritize provisioning tasks, ensuring timely and effective delivery of services.
- Collaboration with Cross-Functional Teams: Collaborate effectively with cross-functional teams, including technical sales and implementation teams.
- Rack and Stack Hardware: Ability to rack and stack hardware, ensuring efficient and effective installation.
- Understanding Network Design: Possess strong knowledge and understanding of network design, including OSI model and network architecture.
- Procurement Assistance: Provide procurement assistance to internal teams, ensuring efficient and effective procurement processes.
- Excellent Written and Verbal Communication Skills: Possess excellent written and verbal communication skills, ensuring effective communication with customers and internal teams.
- Ability to Multitask and Thrive in a Fast-Paced Environment: Ability to multitask and thrive in a fast-paced environment, ensuring timely and effective delivery of services.
- Strong Computer Skills: Possess strong computer skills, including solid working knowledge of Windows-based applications.
- Outstanding Problem-Solving, Troubleshooting, and Communication Skills: Possess outstanding problem-solving, troubleshooting, and communication skills, ensuring effective resolution of customer issues.
- Strong Knowledge of IT Solutions: Possess strong knowledge of IT solutions, including network architecture and design.
- Strong Time Management Skills: Possess strong time management skills, ensuring timely and effective delivery of services.
- Regularly Sits and Stands During Working Hours: Regularly sits and stands during working hours, ensuring a comfortable and productive work environment.
- Regularly Works in an Office Setting: Regularly works in an office setting, ensuring a collaborative and productive work environment.
- High School Degree or Equivalent Required: Possess a high school degree or equivalent, ensuring a strong foundation in basic math and communication skills.
- CompTIA Project+ or Equivalent Knowledge and Experience Preferred: Possess CompTIA Project+ certification or equivalent knowledge and experience, ensuring strong project management skills.
- SCTE Business Class Service Fundamentals or Equivalent Knowledge and Experience Preferred: Possess SCTE Business Class Service Fundamentals certification or equivalent knowledge and experience, ensuring strong knowledge of business class services.
- VOIP Specialist or Equivalent Knowledge and Experience Preferred: Possess VOIP Specialist certification or equivalent knowledge and experience, ensuring strong knowledge of VOIP services.
Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
